Which of these best decribes your support request?
We need some changes to our website.
For any amendments or new features to your existing website then please send an email to support@redbullet.co.uk, raise a ticket now or if you have an SLA, get in touch with your project manager.
Something is not quite right, but it's not mission critical.
If you have found an error or bug with your website but it's not affecting general usage then please email support@redbullet.co.uk with details, raise a ticket now or if you have an SLA, log into our support desk and raise a ticket.
Help, we have a major issue!
SLA customers should raise a ticket now within our support desk or call the support line. If you don't have an SLA, then please email support@redbullet.co.uk or raise a ticket now with details of the issue and we will look at this as soon as we can.
Please note that customers with an SLA are given priority.
Contact Support
Raise a Support TicketCall 01795 597 339
Available during office hours 09:00 - 17:30
Contact Your Project Manager
Simon Wilson
01795 597 332
simon@redbullet.co.uk
Natalie Newton
01795 597 333
natalie@redbullet.co.uk
Do you have an SLA?
We offer Service Level Agreements (SLAs) with all new developments. This covers any bugs or errors on the website that occur. You will have access to a dedicated support desk which allows tickets to be quickly assigned to the relevant party for attention. Customers with SLA's are given priority over other support tickets raised. If you do not currently have an SLA and would be interested, please get in touch with us and we can discuss the options.